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Sales Associate
 
Who we are...

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgement. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. One is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. Third is the people – passionate, optimistic, and energetic.

Our Store Cast Members are the premier “RETAILTAINER”, providing unforgettable customer experience, and promoting brand awareness. 


JOB RESPONSIBILITIES 
  • Display enthusiasm and promote a cohesive group working environment; work closely with others as necessary; support group decisions and solicit opinions from coworkers; display team spirit. 
  • Represent brand and core values appropriately at all times. 
  • Follows through on customer’s requests for specific items and notifies customer of new products that fit the customer profile. 
  • Drives brand loyalty by adopting an experiential selling environment, by setting the theater in a fun and engaging way 
  • Demonstrates selling skills through explaining benefits, features, prices, quality, value and other information, builds the business through providing the ultimate consumer experience. 
  • Shares information and communicates clearly to all levels internal and external. 
  • Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges. 
  • Must be able to articulately convey the brand language. 
  • Ensures all operational standards are maintained
  • Ensures visual standards are appropriate and support the brand image
  • Merchandises displays to visual guidelines.
  • Assist in set-up for special events and promotions. 
  • Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with Store Manager
  • Operational Responsibilities include cleaning, trash removal, backroom/rest room maintenance, mopping floors, etc. 

JOB REQUIREMENTS 
  • Education: High School diploma or equivalent 
  • Years of Experience: 1 - 2 years of Professional Level of retail 
  • Willing to work a flexible schedule of days, evenings, weekends, and holidays 
  • Must have prior sales experience in a retail environment 
  • Must be able to use PC and operate office equipment 
  • While performing the duties of this Job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear. 
  • The employee is frequently required to walk and lift product in order to properly merchandise it. 
  • The employee must frequently, and independently, lift and/or move up to 25 pounds. Employee needs to be able to lift up to 50lbs (may be assisted with this task).  

Want to learn more about us? 

  • Visit our Website:www.itsugar.com 
  • Visit us on Facebook:www.facebook.com/itsugar 
  • Visit us on Twitter:www.twitter.com/itsugar
 
Key Holder
Who we are:

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgement. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. One is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. Third is the people – passionate, optimistic, and energetic.

Our Key Holders are the premier “RETAILTAINER”, providing unforgettable customer experience, and promoting brand awareness.


JOB RESPONSIBILITIES 
Coaching: 
  • Lead, coach and motivate through positive, enthusiastic brand representation and present solutions for ongoing challenges. 
  • Leads by managing through change and adversity. 
  • Holds self and staff accountable for achievement of goals and metrics. 
  • Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them. 

Accountability: 
  • Display enthusiasm and promote a cohesive group working environment; work closely with others as necessary; support group decisions and solicit opinions from coworkers; display team spirit. 
  • Represent brand and core values appropriately at all times. 
  • Must be proficient in product knowledge. 
  • Must be able to work alone or with minimum amount of supervision. 

Selling Skills: 
  • Ensures retail Indicators, Supporting KPIs and Financial Goals are achieved. (Sales, Conversion %, UPT, DPT, AUR etc.). 
  • Drives brand loyalty by adopting an experiential selling environment, by setting the theater in a fun and engaging way. 
  • Demonstrates selling skills through explaining benefits, features, prices, quality, value and other information, builds the business through providing the ultimate consumer experience. 

Customer Relations: 
  • Shares information and communicates clearly to all levels internal and external. 
  • Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges. 
  • Must be able to articulately convey the brand language. 

Operations: 
  • Ensures all operational standards are maintained. 
  • Maintains store cash handling records, reports and opening and closing procedures. 
  • Reviews merchandise orders and inventory levels for accuracy and consistency. 
  • Ensures visual standards are appropriate and support the brand image. 
  • Merchandises displays to visual guidelines. 
  • Capture information on retail customers to enhance sales, maintain store’s client file. 
  • Plan, coordinate and set-up for special events and promotions.
  • Maintain communication with associates regarding product recommendations to increase sales/inventory. 
  • Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with Store Manager.
  • Operational Responsibilities include cleaning, trash removal, backroom/rest room maintenance, mopping floors, etc. 

JOB REQUIREMENTS 
  • Education: High School diploma or equivalent 
  • Years of Experience: 1 - 2 years of Professional Level of retail 
  • Must have prior sales and management experience in a retail environment 
  • Willing to work a flexible schedule of days, evenings, weekends, and holidays 
  • Must be able to use PC and operate office equipment.
  • Standing: While performing the duties of this Job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear.
  • Lifting: The employee is frequently required to walk and lift product in order to properly merchandise it. The employee must frequently, and independently, lift and/or move up to 25 pounds. Employee needs to be able to lift up to 50lbs (may be assisted with this task).  

Want to learn more about us? 

Visit our website:www.itsugar.com 

Visit us on Facebook:www.facebook.com/itsugar 

Visit us on Twitter:www.twitter.com/itsugar

 
Part Time ASM Level 1
We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager – Level 1, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans can get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, and also support the management team in daily operations and meeting sales targets.

WHAT YOU'LL DO
  • Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills, and use of the Force 
  • Step in and step up when needed. You’ll cover the sales floor and provide leadership support when your Manager gets pulled away
  • You’ve got the keys to the kingdom, and you’re not afraid to use them!  You’ll open and close the store, as needed
  • Work the register; you’ll process sales transactions and use your fandom knowledge to drive add-on sales using additional benefits such as BOPIS and curbside pickup. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
  • Understand store sales plan, comp sales goals, and key KPIs: UPT and ADT
  • Assist with planogram changes including store map, wall, fixture, & merchandising mix
  • Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners
  • While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft
  • Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy
  • Help develop and retain a super collaborative, passionate team to run your store alongside you
  • Any other activities as assigned by your Store Leader
  • Pay range starting at $11.00 per hour
WHAT YOU'LL NEED
  • At least 1 year of retail store experience. If you love music and pop culture, you're in the right place! 
  • You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
  • A high school diploma or GED equivalent
  • The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds  
 

Center Hours

Monday - Thursday 10am - 9pm
Friday - Saturday 10am - 10pm
Sunday 11am - 8pm

2022 Holiday Hours

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